Posts Tagged ‘support’

IdentityLogix and CoreBlox Team to Bring Continuous Monitoring Solutions for Radiant Logic and CA SiteMinder Environments

Tuesday, July 12th, 2011

Crown Point, IN (PRWEB) June 30, 2011

IdentityLogix and CoreBlox today announce a partnership to provide on-premise and cloud based continuous security monitoring and real-time actualization for Radiant Logic and CA SiteMinder sites. CoreBlox will provide private and public entities who utilize CA SiteMinder R6 & R12, along with SiteMinder enabled applications, such as CA Federation Security Services, SOA Manager, and Federation Manager and/or Radiant Logic RadiantOne Virtual Directory (VDS) and Identity Correlation and Synchronization Server (ICS) technologies, the visibility to proactively perform security analysis and rapid troubleshooting. The combination of CoreBlox expertise and SpyLogix™ software platform will allow organizations to enhance information security while reducing costs and support complexity.

“We are excited to partner with CoreBlox, a trusted service provider for CA and Radiant Logic identity and access technologies, as we work to provide a level of real-time access and visibility that was not previously available,” says V. Michael Hrobat, Vice-President of Sales and Marketing for IdentityLogix. “We believe that CoreBlox providing both on-premise and cloud based solutions will give organizations business flexibility, while at the same time raising the quality level within corporations as plans are formulated to have continuous analytical monitoring of identity security and activity across the enterprise.”

The SpyLogix™ software platform is an exceptional fit for any CA or Radiant Logic customer that seeks to discover and resolve security infrastructure issues before they become a larger problem for the user base,” says Chad Northrup, Vice President of Client Services for CoreBlox. “This technology offering is a natural extension of our services capabilities, and it provides the real-time intelligence we need to scale our support offerings in the cloud.”

CoreBlox provides Identity & Access management consulting services and dedicated support offerings for CA SiteMinder, Radiant Logic VDS/ICS, and a number of related products. The SpyLogix security middleware software now provides users of SiteMinder and RadiantONE VDS/ICS an efficient conduit for finding that “needle in the haystack” for issue resolution, proactive identity analysis and access to security data on demand for IT GRC enablement.

The end result is that SpyLogix middleware technology combined with CoreBlox’ technical expertise will enhance the efficiency and effectiveness for information security governance, risk control, and administrative troubleshooting being conducted within an organization. Organizations achieve business outcomes of enhanced security and reduced staff burden, which results in improved productivity and cost savings.

About IdentityLogix
IdentityLogix is an innovator in providing software for information security intelligence, data actualization, identity assurance, enablement of information technology governance, risk, and compliance (IT GRC) initiatives for both public and private entities. SpyLogix Enterprise software protects business information assets from multi-faceted cyber threats by continuously monitoring end-users, networks, identity systems, and multi-platform application systems in real-time. Identity assurance solutions leverage biometrics for verifying users strongly to enhance self-service password reset and identity verification. For more information please visit http://www.identitylogix.com.

About CoreBlox
CoreBlox is a leading provider of enterprise security services. Headquartered in Framingham, MA, the CoreBlox team specializes in single sign-on (SSO) and web access management solutions, SAML and identity federation services, and LDAP Directory Virtualization, with broad experience managing, executing and supporting Identity Management deployments. CoreBlox’ commitment to service excellence has won successful clients across the Fortune 500 and in a number of key verticals including Banking, Information Technology, Insurance, Telecommunications, and the Public Sector. For more information, please visit http://www.coreblox.com.

Social Media for SiteMinder Support

Wednesday, September 2nd, 2009

As a service provider in the Identity & Access Management space, CoreBlox needs to find ways to get its name and reputation known so that companies will come to us when they need our help. We can create all the content we want about our knowledge, experience, and the impressive list of companies who have chosen to work with us, but unfortunately we often find ourselves overshadowed by big name consulting companies whose IAM experience probably isn’t as deep as ours. It’s a tough game to play, but fortunately the growth of social media is helping to level the playing field for our marketing efforts.

As an example, consider this recent interaction we had over Twitter, the popular microblogging service. Earlier this week a gentleman posted a request for help in an area that happened to be directly in our sweet spot:

We “listen” for these sorts of requests through the app we built called ChatterBox.

Seeing an opportunity to provide some assistance and hopefully create some goodwill, we responded:

A longer conversation ensued, and by the end we were able to provide some helpful information:

This brief Twitter exchange allowed us to:

  1. Demonstrate our SiteMinder expertise
  2. Help a fellow IAM colleague in need
  3. Make a new connection in the IAM universe

The cost of this interaction: approximately 5-10 minutes of our time. I’d argue that this single, random act of kindness was more beneficial than a phone call pitch for our services. The reason: instead of talking about what we do, we did it. Will anything come of this interaction other than a thank-you? Who knows. But for the small amount of time it took, we’re willing to take the gamble this person might find himself in a situation where he could recommend us.

I’d encourage any other “little fish” out there to get started with social media and see where it can take you. Feel free to contact me or leave a comment if you’d like to learn how our ChatterBox tool can help you listen and engage.