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Home Page Focused on Self Service Users have one-click access to the most useful areas of your support site
Full Featured Case Management Give your support team all they need to service your customers. You can even extend this capability to your resellers
Case Management Features Manage the complete lifecycle of a support case online for increased visibility and decreased costs
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Simplified Company Management Manually input customer and reseller information, or sync it from Salesforce
Unlimited Contacts Adding a contact is fast and easy. All you need to do is enter a few quick fields and you're done! (You can always add more information later)
Powerful Knowledge Sharing Empower users to resolve their own issues through knowledgebase search
Make It Your Own Personalize the look and feel of your support site, and enable each of your resellers to do the same
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