CoreBlox goes well beyond the planning and implementation phase and offers a variety of managed services to assure that IT organizations continue to have successful outcomes with their Identity and Access Management installations. Once the solution is fully deployed, we remain engaged with your teams and committed to your success with the following support offerings.
For clients who need that extra level of oversight or coverage to assure uptime and availability of SiteMinder, our experts remotely watch over your installation 24×7 to give you the confidence that your implementation is well tuned and functioning optimally. As we proactively monitor your system and review all reporting and alerts, we know what to look for to assure best practices. When issues arise, our developer partnership with CA Technologies allows us to have a direct line in to their development organization so that we can rapidly resolve any advanced problems or issues.
For clients who don’t have the skills or staff in house to optimally manage their technology deployments, our experts easily and remotely manage the day to day tasks and upkeep on your behalf. As CA SiteMinder experts, we can assure that your SiteMinder deployment is operating at peak performance while we also take care of events such as onboarding of new users and applications, adding new sites, managing backups and restores, installing patches and implementing best practices for change management.
Tier 2 SiteMinder Support
For clients who are seeking a higher level of support and faster response time for product related issues beyond what the vendor can provide, we offer Tier 2, or second level support. Our extensive product knowledge and years of experience working with Identity and Access Management products in complex customer environments, coupled with our deep and multi-tiered relationship with CA Technologies, enables us to work on your behalf to manage complex issues to satisfactory resolution. Our support experts are available 24×7 to assure your implementation continues to run smoothly and without disruption.