CoreBlox Delivers Channel Management Application for Salesforce.com's AppExchange Salesforce.com Customers and Partners Can Now Deploy CoreBlox for AppExchange Directly within Their Salesforce Implementations
SAN FRANCISCO â€” May 3, 2006 â€” CoreBlox, the pioneer in Channel Services Management, and salesforce.com [NYSE:CRM] the market and technology leader in on-demand customer relationship management (CRM), today announced the availability of CoreBlox for salesforce.com's AppExchange. Salesforce.com customers can now deploy CoreBlox' Channel Services Management application within their Salesforce implementation, allowing them to delegate management of indirect or sub-customers to their channel partners directly within Salesforce, offloading costs and gaining valuable insight into partner interactions. Built on the AppExchange on-demand platform, CoreBlox is AppExchange certified and immediately available for test drive and deployment at http://www.salesforce.com/appexchange.
CoreBlox for AppExchange seamlessly integrates with Salesforce to provide a full-service portal for channel partners and sub-customers, enabling support organizations to delegate management of indirect customers to the reseller. Key benefits include the ability to offload channel support costs to the Coreblox solution, gain key insights that can be used to shape product direction, build global knowledgebase content and to ensure consistent quality of support across all of their partners.
Channel partners can build their own corporate identity through self-branded sites for support of sub-customers featuring powerful search, navigation, knowledge management and Web-based ticket management. Partners can support the full lifecycle of indirect customers and when needed automatically escalate issues to the parent company for resolution. As issues are resolved both internally and across the channel, the knowledgebase grows organically and is propagated globally to ensure that issues are resolved quickly and correctly.
"CoreBlox for AppExchange was designed from its core to address the challenges of managing support services across your channel partners," said Todd Clayton, CEO, CoreBlox. "From a global knowledgebase that organically grows as support issues across the entire channel are resolved, to role and entitlement-driven access rights to our Angel.com IVR integration, our application provides the complete set of tools needed for empowering Channel Services Management."
"Coreblox provides an excellent solution for on-demand channel and partner management," said Bobby Napiltonia, senior vice president, worldwide channels and alliances, salesforce.com. "As the on-demand computing ecosystem continues to expand, opportunities for salesforce.com channel partners and indirect customers will grow proportionally. We are excited to have Coreblox available on the AppExchange to help our customers and partners with support services solutions to manage their growth."
CoreBlox for AppExchange is one of more than 200 applications created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world's first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at http://www.salesforce.com/appexchange.
CoreBlox is the pioneer in Channel Services Management solutions. Through a unified platform for companies and their partners to provide support to indirect customers, CoreBlox for AppExchange enables companies to reduce costs, improve customer satisfaction and increase sales. As a complete software-as-a-service application for Channel Services Management, CoreBlox provides the only toolset that fully enables companies to provide support across their entire channel. All implementations are automated and tightly integrated with Salesforce.com to provide a single interface for companies to interact and manage their partners and customers. CoreBlox is headquartered in Framingham, Massachusetts.
Salesforce.com is the market and technology leader in on-demand business services. The company's Salesforce suite of on-demand CRM applications allows customers to manage and share all of their sales, support, marketing and partner information on-demand. The Salesforce Platform, the world's first on-demand platform, enables customers, developers and partners to build powerful new on-demand applications that extend beyond CRM to deliver the benefits of multi-tenancy and The Business Web across the enterprise. The Salesforce Platform allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange directory, available at http://www.salesforce.com/appexchange. Customers can also take advantage of Successforce, salesforce.com's world-class training, support, consulting and best practices offerings.
As of April 30, 2007, salesforce.com manages customer information for approximately 32,300 customers including America Online (AOL), Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, Staples and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available.Â Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.