CoreBlox 1.5 for AppExchange Now Available on Salesforce.comâ€™s AppExchange salesforce.com Dreamforce Conference -- CoreBlox, the pioneer in channel services management, and salesforce.com, the market and technology leader in on-demand business services, today announced the availability of CoreBlox 1.5 for salesforce.com's A...
Utah (ONLY2PRESS) October 09, 2006 - -- salesforce.com Dreamforce Conference -- CoreBlox, the pioneer in channel services management, and salesforce.com, the market and technology leader in on-demand business services, today announced the availability of CoreBlox 1.5 for salesforce.com's AppExchange. CoreBlox 1.5 for AppExchange seamlessly integrates with Salesforce to provide a full-service portal which allows salesforce.com customers to more efficiently delegate management of indirect customer services and support to their resellers, thereby offloading support costs, ensuring consistent service quality, and gaining visibility to shape product strategy. CoreBlox 1.5 for AppExchange is immediately available for test drive and deployment at http://www.salesforce.com/appexchange. The announcement was made today at Dreamforce '06, salesforce.com's User and Developer Conference.
CoreBlox 1.5 for AppExchange provides channel partners with an on-demand solution to support the full lifecycle of indirect customers. This includes services for distributing product, patches and documentation and, when needed, automatically escalating issues to the parent company for resolution. As issues are resolved, both internally and across the channel, a knowledgebase grows organically and is propagated globally to ensure that accurate resolutions are available quickly to all partners. In addition to improving delegation capabilities for the parent company, CoreBlox 1.5 for AppExchange strengthens the ability for partners to manage their own corporate identity through enhanced self-branded sites, and to manage their own product lists and escalated issues. Improved integration between Salesforce and CoreBlox 1.5 for AppExchange synchronizes administration and streamlines delivery of solutions to customer issues.
"Making partner channels more profitable has to include rapid, measurable, and cost-effective quality and scale in technical support operations," said Todd Clayton, CEO of CoreBlox. "CoreBlox 1.5 for AppExchange seamlessly integrates with Salesforce for an on-demand solution that extends support organizations' reach, helping their resellers efficiently deliver a higher standard of support to customers."
"By combining Salesforce and CoreBlox 1.5 for AppExchange, customers get a powerful on-demand solution for channel and partner management, integrating both sales and post-sales support services," said Matt Holleran, vice president, AppExchange partners, salesforce.com. "Innovative partners like CoreBlox deliver value to our expanding on-demand computing ecosystem by giving users complete visibility across all their sales channels activities." CoreBlox for AppExchange is one of more than 375 applications now available on the salesforce.com AppExchange, the world's first on-demand directory and sharing service, found at http://www.salesforce.com/appexchange.
Apex is salesforce.com's breakthrough new on-demand platform and programming language that is redefining what a multi-tenant on-demand application can be. Apex enables customers, developers and partners to build powerful new on-demand applications that go far beyond CRM, and for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease-of-use of salesforce.com's industry-leading multi-tenant service. Customers can use Apex to modify the core features and functionality of their Salesforce deployments for their unique business needs and quickly and easily integrate new applications and components from partners and developers. Without any infrastructure investment, developers can now build and run a virtually unlimited array of applications with unprecedented power to innovate with the same creative freedom as salesforce.com's own developers.
CoreBlox is the pioneer in Channel Services Management solutions. Through a unified platform for companies and their partners to provide support to indirect customers, CoreBlox for AppExchange enables companies to reduce costs, improve customer satisfaction and increase sales. As a complete software-as-a-service application for Channel Services Management, CoreBlox provides the only toolset that fully enables companies to provide support across their entire channel. All implementations are automated and tightly integrated with Salesforce.com to provide a single interface for companies to interact and manage their partners and customers. CoreBlox is headquartered in Framingham, Massachusetts. For more information please visit http://www.coreblox.com/, or call 877-879-2569.
Salesforce.com is the market and technology leader in on-demand business services. The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. Apex, salesforce.com's on-demand platform and programming language, enables customers, developers and partners to build powerful new on-demand applications, and for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease- of-use of salesforce.com's industry-leading multi-tenant service. Customers can also take advantage of Successforce, salesforce.com's world-class training, support, consulting and best practices offerings.
As of July 31, 2006, salesforce.com manages customer information for approximately 24,800 customers and approximately 501,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com/, or call 1-800-NO-SOFTWARE.
CoreBlox is a trademark of CoreBlox, Inc. Salesforce.com is a registered trademark of, and Apex, AppExchange and Successforce are trademarks of, salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.
First Call Analyst:
CONTACT: Luiza Aguiar of CoreBlox, Inc., +1-781-533-9547,
Luiza@coreblox.com; or Gordon Evans of Salesforce.com, +1-415-536-7608,
Web site: http://www.coreblox.com/