CoreBlox Launches Free On-Demand Solution for Managing Support Services
Small support organizations can now deploy a free version of pioneering customer service application
FRAMINGHAM, MA - August 7, 2007 - CoreBlox today announced the availability of a free version of their innovative web-based customer and channel services solution - the first free Software as a Service (SaaS) plan to integrate support case processing with knowledgebase and content management. By eliminating subscription costs CoreBlox helps small organizations immediately improve their customer service efficiency while supporting their own - and their channel partners' - customers. Now small businesses can rapidly and more affordably achieve measurable quality and scale in their mission critical technical support operations. This free version is for up to 10 internal and unlimited external users and is immediately available at http://www.coreblox.com .
The CoreBlox Solution
CoreBlox includes powerful web-based features for search, navigation, knowledge management and ticket management. A manufacturer can allow channel partners to leverage CoreBlox functionality while building their own corporate identity through reseller branded sites for customer service. Partners can support the full life cycle of indirect customers, including distributing product downloads and when needed automatically escalating issues to the parent company for resolution. As issues are resolved both internally and across the channel, a knowledgebase grows organically and is propagated globally to ensure that issues are resolved quickly and correctly. For companies interested in including more users or integrating with salesforce.com's leading CRM offering, CoreBlox offers a seamless upgrade to an enterprise version.
"Why should a small business pay between $50 - 150 per month per user to take advantage of the latest customer support technology?" asked Todd Clayton CEO, CoreBlox, Inc. "Since its founding, CoreBlox has been a pioneer in enabling channel support based on a complete Software as a Service model. We are pleased to now be offering free customer service capabilities to help small businesses more economically reach their support goals through the CoreBlox solution," stated Clayton.
CoreBlox is the pioneer in Channel Services Management solutions. CoreBlox products and consulting services help companies and their partners improve their support processes to reduce costs, improve customer satisfaction and increase sales. As a complete Software as a Service application for Channel Services Management, CoreBlox provides the only toolset on a unified platform that fully enables companies to provide customer service across their entire channel. CoreBlox is headquartered in Framingham, Massachusetts. For more information please visit http://www.coreblox.com, or call 877-879-2569. CoreBlox is a trademark of CoreBlox, Inc.